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Amtrak services for train travelers
with special needs

Amtrak is happy to provide accessible transportation to all of our guests. Accessible seating and accessible restrooms are available in at least one Coach car on all trains. Most Lounge cars and Café cars also have accessible seating. One accessible bedroom is available in each Sleeping car. In order to obtain accessible seating and facilities during your vacation, be sure to notify us prior to booking and make your reservations early since these rooms and seats are available on a first-come, first-served basis.

Service Animals 

Please notify Amtrak Vacations if you will be traveling with a Service Animal at the time of making your reservation. Service animals are animals that are trained to perform a specific task for the benefit of a person with a disability. Amtrak® personnel may ask what task(s) the service animal performs. You must keep your service animal under control at all times. Service animals may not sit on seats, on beds, or in the aisles, they must remain at the feet of the passenger.

Where the train schedule permits, you may walk your service animal at station stops. Please note that you must stay within reasonable proximity to the train and be prepared to promptly re-board when notified that the train is about to depart. We recommend that you speak with the conductor when you first board the train to learn which stops will be long enough to walk your service animal.  

dog next to wheelchair
man pushing his father in a wheel chair through a field

Wheeled Mobility Devices 

Amtrak® trains accommodate most wheeled mobility devices in use today. Wheeled mobility devices should not exceed 27.5 inches (70 cm) wide and 48 inches (122 cm) long when occupied, and they should have a minimum of 2 inches (5 cm) of ground clearance. The weight limit for an occupied wheeled mobility device is 600 lbs (273 kg). Amtrak® permits both manually operated and battery-powered wheeled mobility devices that meet these specifications. 


Free Red Cap Baggage Handling Service

In addition to self-service handcarts in a number of Amtrak stations, you can count on uniformed Red Caps to provide free baggage-handling assistance at many major stations. We recommend that you accept assistance from only uniformed Red Cap agents. All baggage handled by Red Cap is protected by a claim check.

Free Red Cap assistance service is offered at these major stations:

Baltimore, MD Boston, MA (S. Station) Chicago, IL
Los Angeles, CA New Haven, CT New York, NY
Newark, NJ Philadelphia, PA Portland, OR
Seattle, WA Washington, DC Wilmington, DE
     
 

 

Frequently asked questions

Can I bring medications onboard the train?

If you anticipate requiring medication en route, please carry it with you aboard your train. You must be capable of self-administering any medications you bring with you. Do not pack your medication...

How can I keep medication cold onboard?

We can supply ice for your cooler/container to keep medication cool. You may carry dry ice for your medication in checked baggage or carry-on baggage as long as it meets the proper conditions.

I have diabetes, what do I do if the train gets delayed?

Unfortunately, trains are sometimes delayed and food supplies may become limited. If you have special dietary requirements or a condition such as diabetes, we suggest that you carry sufficient food...

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