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Enhanced Cleaning Protocols

“We know that as you begin to travel again, your number-one concern will be your personal health and safety. You have our commitment that we are doing everything we possibly can to provide a clean and safe travel experience. You can be confident in knowing that when you’re ready to travel again, we’ll be ready for you.”

– Bill Flynn, Amtrak’s Chief Executive Officer

amtrak employee doing contactless ticket scanning

How Amtrak is maintaining a safe environment

amtrak attendant in a facial covering

New facial covering policy

For your safety and the safety of our employees, Amtrak is now requiring all customers to wear a facial covering over their nose and mouth. Amtrak customer-facing employees are also required to wear facial coverings. The CDC recommends the use of facial coverings to slow the spread of the virus and prevent transmission.

an amtrak worker disinfecting seats

Enhanced cleaning protocols

We have increased the frequency of cleaning services on board trains and at our stations. In addition to steam cleaning the carpets, the trains are sanitized with misting machines daily before entering service.

socially distanced customers at the station

Physical distancing

To maintain CDC recommendations for physical distancing on board our trains, we are limiting bookings to 50% capacity. In addition, signage has been added to our stations to help travelers maintain safe distances in highly trafficked areas. We have also installed transparent protective barriers at many station ticket counters across our network.

an amtrak worker useing contactless ticket scanning

Cashless service

For the safety of our customers and employees, we are temporarily accepting cashless payments only, in stations and on trains.

Book with Maximum Flexibility

With Maximum Flexibility, we give travelers who book new reservations through March 31, 2021, the option to change their travel dates or cancel their rail vacation up to 5 days prior to departure without incurring any change or cancellation fees. Any existing reservations can be rescheduled up to 5 days prior to departure without incurring any change or cancellation fees. Customers will be issued a future travel credit, which is valid for 24 months and can be used toward a new reservation with any of our brands, destinations, and itineraries for any travel date and length of trip without penalty*.

*Additional restrictions may apply for any rail vacation that includes a cruise component.

a man talking on the phone in front of computer

When you're ready, we're ready.

Frequently Asked Questions

What steps are being taken to provide a safe travel environment?

Amtrak is leading the way by setting a new standard of travel with enhanced safety and cleaning measures. In an effort to simplify and safeguard the travel experience, several cleaning, contact-free...

What cleaning protocols are being implemented by Amtrak?

Amtrak is following industry recommendations for deep cleaning and sanitizing of its trains prior to service, with additional en-route cleaning to disinfect restrooms and frequently touched surfaces...

Are face coverings required?

Yes, Amtrak requires all customers and employees must wear a face mask or covering that fully covers the entire mouth and nose, fits snugly against the side of the face, and secures under the chin at...

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Resources

Resources available for you

From trip-planning guides to maps and routes — find everything you need to plan a great vacation!