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Frequently asked questions

Be sure to look for signs and kiosks that give instructions for what to expect and where to board at unstaffed stations. Check the train status on the Amtrak app before arriving at your station. Train crews will direct you to the appropriate car and will help with your luggage.

Unless you're taking the Auto Train, plan to arrive 30 minutes before your scheduled departure. If you need assistance with baggage and/or ticketing, we recommend you arrive 60 minutes early. There are special boarding procedures and check-in times for Auto Train, so passengers should arrive at the station at least two hours prior to departure.

The boarding process is very easy but does vary from station to station. Learn helpful tips to help you on your journey, beginning with what you need to know about boarding your train here.

The boarding process is very easy, but does vary from station to station. Here are some tips to help on your journey, beginning with what you need to know about boarding your train.

Boarding gates are usually posted 15 minutes prior to a train's departure. Many stations have monitors and signs that display the boarding gate locations for each train. At many stations, Amtrak customer service representatives will make announcements about boarding times and gate locations.

Get automatic boarding gate notifications in the Amtrak App

You'll automatically receive gate and track notifications right on your phone if you're departing from select stations. Just download the Amtrak app and make sure "Trip Updates & Status" is enabled in the settings.

In sleeping accommodations, Amtrak provides pillows, blanket, shower toiletries, towels, and water bottles.

View our Onboard Essentials Packing List

If you are traveling in a Roomette or Bedroom, your train car attendant will take your meal reservations once onboard.

Learn more about dining onboard Amtrak

To extend the reach of Amtrak service to communities without rail service and offer a wider selection of destinations, Amtrak established Thruway services with guaranteed connections to Amtrak trains. Dedicated buses carry Amtrak passengers only; coordinated buses operate on individual carrier schedules but create easy access to the Amtrak network. More information on meeting points will be on your train tickets.