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Terms & Conditions

Amtrak Rail Travel Terms & Conditions

HOW TO MAKE A RESERVATION

To make a reservation visit our website at www.AmtrakVacations.com, see your local travel agent or call Amtrak Vacations®!

PAYMENTS:

Deposits

Days Prior to Departure:
Package 90 Days + 60-89 Days 0-59 Days
Rail and Sail Program $250 nonrefundable deposit per person Full payment due at time of booking Full payment due at time of booking
All other Packages $100 nonrefundable deposit per person $100 nonrefundable deposit per person Full payment due at time of booking

Final Payment

Any remaining balances are due 90 days prior to departure for Rail and Sail packages and 60 days prior to departure for all other packages.

  • Amtrak Vacations® accepts Visa®, MasterCard®, Discover® Card, American Express, and checks. Your booking is not confirmed and payment is not deemed made until the deposit is received by Amtrak Vacations® and you receive a confirmation invoice. Your reservation will be automatically canceled if final payment is not received by Amtrak Vacations® by the final payment due date. On certain departures, full payment may be required at the time of booking to hold or confirm space for you.
  • If you pay your deposit with a credit card, Amtrak Vacations® will automatically charge the balance due at the final payment due date to the same credit card used to make your deposit payment.
  • Bookings within 14 days of departure will be subject to a $35 expedited mailing fee if physical documents need to be dispatched. Any documents delivered outside of the USA will incur a minimum fee of $50. The actual cost will be advised at the time of booking. No fee will be charged if the trip does not require physical documents and electronic documents are accepted by suppliers.

BOOKING CHANGES AND CANCELLATIONS:

To make a change or cancel your vacation, contact your travel agent or call Amtrak Vacations directly.

Changes

A fee of $25 per person (per change) will be charged by Amtrak Vacations® for any alteration or revision made to a reservation after deposit or payment is received. These changes include but are not limited to changing the date or time of a service, changing a class of a service, adding or removing activities or travelers or any other change to an itinerary that was printed on the original invoice, Any revision made to a booking may result in the loss of the confirmed rail seat or Sleeping car accommodations. Amtrak Vacations® cannot guarantee the availability of requested changes. Changes after documents and tickets are issued will be treated as cancellations. If you make a change after travel documents are issued, you may need new travel documents. Amtrak Vacations® charges a re-ticketing fee when it is necessary to reissue rail tickets. Before new tickets can be issued, the original tickets must be returned at your expense by a traceable delivery service to Yankee Leisure Group, Attention: Ticketing, 500 Cummings Center, Suite 3100, Beverly, MA 01915-9959.

Cancellation Charges for all packages (excluding Rail and Sail and Rocky Mountaineer®):
45 or more days prior to departure nonrefundable deposit is retained
44 – 22 days prior to departure 25% of the trip
21 – 8 days prior to departure 30% of the trip
7 – 1 days prior to departure 50% of the trip
Day of departure 100% of the trip
Cancellation Charges for Rail and Sail packages:
90 or more days prior to departure nonrefundable deposit is retained
89 – 60 days prior to departure 35% of the trip
59 – 30 days prior to departure 50% of the trip
29 or fewer days before departure 100% of the trip

Refunds

Please note that any request for refunds is subject to the cancellation schedule above even if the entire trip is not being canceled; no refund will be made for unused services that the traveler voluntarily elected to not use or modified in any way.

TRAVEL PROTECTION OPTION (TPO):

Travel Protection Option (TPO) allows you to cancel your Amtrak Vacations arrangements for any reason up to noon Eastern Time on the last business day prior to the first services offered by Amtrak Vacations.

Important:

The TPO must be purchased at the time of booking, or when the deposit is paid and is nonrefundable and nontransferable. Carefully read the Cancellation Waiver & Insurance Plan brochure that is included with your travel documents. The TPO does not cover cancellation or “no shows” on the day of departure. A “no show” is defined as a failure to notify Amtrak Vacations of a cancellation prior to noon Eastern Time on the last business day prior to departure. Note: The TPO does not cover any single supplement charges which arise from an individual’s traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund of the person who cancels. Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement.

Payment of TPO (if chosen) must be received by Amtrak Vacations with your Deposit. The TPO is nontransferable and valid for each applicant only.

When a cancellation is made, the claim will be handled in this manner: Cancellations made before noon Eastern Time on the last business day prior to the first services offered by Amtrak Vacations are eligible for refunds. Applicable cancellation penalties in accordance to the schedule above will be refunded in the form of a future travel voucher that can be used on any Amtrak Vacations trip booked within one year of the date of cancellation. All remaining funds will be refunded via cash or credit to the credit card depending upon the method of payment.

SCHEDULE OF COVERAGES MAXIMUM BENEFIT AMOUNT

PART A – Benefits Provided By Amtrak Vacations®

Trip Protection Option Up to Trip Cost

WHERE TO PRESENT PART A CLAIMS:

To cancel your vacation prior to departure, contact your travel agent who will notify Amtrak Vacations or call us during normal business hours, which are Monday through Friday 9:00 a.m. to 10:00 p.m. Eastern Time. When filing a claim, please send any/all unused travel documents to Amtrak Vacations, Attn: Claims Department, 500 Cummings Center, Suite 3100, Beverly, MA 01915-9959.

PART B – Benefits Provided by the Insurance Company Listed Below

Accidental Death & Dismemberment $25,000
Medical Expense / Emergency Assistance $25,000
Emergency Evacuation and Repatriation Included
Travel Delay (Maximum of $100 per Day) $500
Baggage and Personal Effects $1,000
Baggage Delay $100

 

PART B – There are certain restrictions, exclusions, and limitations that apply to all coverages and services. Plan benefits, limits, and provisions may vary by state jurisdiction. To review full plan details online, go to www.tripmate.com/wpF428W

You will receive a Certificate of Insurance (or Policy, for residents of certain states) and Description of 24-Hour Emergency Assistance Services which describe the benefits and limitations in detail. You may cancel this plan by giving Amtrak Vacations written notice within the first to occur of the following: (a) 10 days from the Effective Date of Your insurance; or (b) Your Scheduled Departure Date. If You do this, We will refund Your premium paid provided no Insured has filed a claim under the policy.

Part B of this Plan is Underwritten by United States Fire Insurance Company. The Plan # is F428W.

Part B benefits are administered by Trip Mate, Inc. (in CA, dba Trip Mate Insurance Agency) 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-800-888-7292.

WHERE TO PRESENT PART B CLAIMS:

Trip Mate* 9225 Ward Parkway, Suite 200, Kansas City, MO 64114 Tel: 1-800-888-7292 *In CA dba Trip Mate Insurance Agency


Special Terms

Rail and Sail, special events and peak travel periods may require a surcharge and may be subject to special payment, change and cancellation conditions. Amtrak Vacations® cannot apply advertised promotions retroactively to existing reservations. Prices in this brochure may not be valid for group travel. In the case of human or computer error, Amtrak Vacations reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not accept the updated reservation, provided Amtrak Vacations is informed of the desire to cancel the reservation at the time notification.


Prices

All vacation prices are based on rates known at the time of publication and expected to be in effect at the time of departure. Prices do not include airfare or rail from your home gateway. Not all accommodation types are available on all vacations. Prices are subject to change without notice and all reservations are subject to availability. Prices listed are quoted in U.S. dollars, per person, double occupancy. Our lowest prices may not be available on all days or for all sales. Single, triple, quad and child hotel rates may be available upon request. Not all accommodation types are available on all vacations.


Tour Prices Do Not Include

Tour prices do not include gratuities, baggage handling, and other incidental charges. Where rental cars are available, the rental does not include state and local taxes, airport fees, loss damage waiver (LDW), gasoline and surcharges on rental cars for drivers under age 25 (where applicable).


Other Information

Specific requests must be made at the time of booking and will be honored at the discretion of a hotel or attraction supplier. Bedding requests are not guaranteed. At some hotels, there will be an additional charge if a crib or rollaway bed is required, payable directly to the hotel.

 

Special Assistance
Individuals with mobility impairments and /or disabilities requiring special assistance, treatment or facilities must communicate any special needs to Amtrak Vacations® when booking.

 

Visa & Passports
You are responsible for obtaining and paying for all visas and passports, for meeting all health and other requirements, and for any documents required by the laws, regulations, order and/or requirements of the countries you will visit. Non-U.S. citizens must consult the appropriate consulates to determine if any visas are needed; you are responsible for obtaining all visas and entry documents independently. Amtrak Vacations® is not responsible for providing you with specific visa and passport information or documentation, for any fees associated with obtaining these documents, and Amtrak Vacations® cannot accept liability for any passenger refused entry onto any transport or into any country due to the failure of the passenger to carry correct documentation. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements. The process of obtaining a visa and/or passport can take up to three months or more.

Some government agencies in foreign countries require Amtrak Vacations® to collect and pass on certain personal and other details related to you, including but not limited to government-issued identification and passport details. If you fail to supply the details as requested fully and accurately, your trip may be interrupted or canceled. There are no refunds for failure to provide documentation or failure to provide documentation by the time required.

To enter and leave Canada, all U.S. citizens must carry proof of citizenship such as a valid passport or passport card. Noncitizens must have a valid passport, visa or alien card that permits entry into Canada. A “multiple entry” visa for return to the U.S. may be required. You are responsible for obtaining and paying for any visa, passport or documentation needed. Passengers traveling on Amtrak® rail into Canada must provide a date of birth, citizenship and passport information at the time of reservation. Amtrak Vacations is not responsible for any passenger that is denied entry into Canada. If the remaining portion of the trip must be canceled, the passenger is subject to the cancellation fees noted above and is responsible for all fees to return home. Contact the Canadian Consulate before traveling for current and further information. Information accurate at the time of printing.


Hotels

  • Hotels listed in the itinerary are intended to be used for all departures but cannot be guaranteed. In the event a hotel is not available an alternate hotel of equal or higher value will be used. No refunds are provided for hotel changes, and cancellation charges above will apply.
  • Hotel ratings and categories are meant to generally describe the differences among hotels, rooms, and amenities. Ratings are not warranties of the properties used.
  • A minimum-stay rule may apply at some hotels

 

Travel Documents
Travel documents will be sent approximately 21 days prior to your departure after Amtrak Vacations® receives full payment.

 

Responsibilities and Limitations of Liabilities of the Amtrak Vacations®

  • Amtrak Vacations® is responsible for selecting the suppliers that provide the components (e.g., hotel accommodations, transfers, car rentals, tours, and activities, etc.) for the travel arrangements described in this brochure.
  • Amtrak Vacations® is an independent contractor that arranges travel-related services.
  • Amtrak Vacations® is not an agent of the customer, or of those providing travel-related services and does not in any manner directly provide the accommodations, transportation, meals or other travel-related services.
  • Amtrak Vacations® is not responsible for personal injury or property damage caused by any act of omission, intentional, negligent or otherwise, by any direct carrier, hotel or other supplier or service being offered in the vacation package including but not limited to acts of terrorism, mechanical breakdowns, government actions, weather or acts of god, any delays incurred due to mechanical difficulties or weather conditions, or any circumstances beyond Amtrak Vacations’® control including routing changes and / or changes in type of equipment operated. Amtrak Vacations® makes no implied or express warranties in the offering of any vacation described in this document.
  • The services described in this document, other than carriage by Amtrak, are furnished by independent contractors who are not servants of or joint ventures, agents of or partners with Amtrak Vacations®.
  • By making payment for your reservation, you acknowledge and agree to all terms and conditions set forth in this document, in particular to the limitations of liability and responsibilities set forth above.
  • Amtrak Vacations® “package prices” are subject to change without notice.

 

Products and services described in this brochure are subject to change without notice. Call your Travel Agent or Amtrak Vacations® at 800-268-7252 for information

RESPONSIBILITIES AND LIMITATIONS OF LIABILITIES OF THE NATIONAL RAILROAD PASSENGER CORPORATION (AMTRAK®):
Amtrak is responsible for only the rail transportation it provides in connection with Railbookers tour packages. Amtrak disclaims liability, and is not responsible, for (1) any act or omission of Amtrak Vacations® or any other service provider; or (2) any accommodations, services, features or other transportation of the tour package.

All rail passenger transportation via Amtrak shall be provided under its terms and conditions of carriage which shall constitute the sole contract between Amtrak and the purchaser of these tours and/or passenger.

Fares, time schedules, routes, equipment, services, products, accessibility information, customs information and all other information are (1) not guaranteed, (2) provided “as is” without any warranties of any kind, either express or implied, (3) subject to change without notice and (4) form no part of the contract between Amtrak and a customer. A possibility exists that there may be errors or inaccuracies. Although Amtrak attempts to ensure accuracy, Amtrak makes no guarantees as to the completeness or correctness and disclaims any liabilities for any errors.

Amtrak disclaims liability for inconvenience, expense or damage resulting from errors, shortage of equipment or delayed trains, except that when such a delay causes a passenger to miss a guaranteed connection, Amtrak will provide alternate transportation on Amtrak, another carrier or overnight hotel accommodations at the discretion of Amtrak. Amtrak acts only as selling agent for thruway connecting carriers and disclaims liability for travel on other carriers.

Neither Amtrak nor any of its subsidiaries, affiliates, licensors, suppliers, advertisers or sponsors, nor our or their directors, officers, employees, contractors, consultants, agents or other representatives, are responsible or liable for any indirect, incidental, consequential, special, exemplary, punitive or other damages (including, without limitation, damages for loss of business or lost profits), under any contract, negligence, strict liability or other theory arising out of or relating in any way to any product or service purchased from or through Amtrak.

Amtrak assumes no liability for fragile, valuable, perishable articles or untagged baggage.

Amtrak reserves the right to refuse to carry passengers who pose a hazard to health, safety or security or whose conduct is objectionable in Amtrak’s exclusive judgment.

By making payment for your reservation, you acknowledge and agree to all terms and conditions set forth in this brochure, in particular to the limitations of liability and responsibilities set forth above.

The above terms and conditions are subject to the laws of the District of Columbia, U.S.A.

 

Products and services described on this page are subject to change without notice. Call your Travel Agent or Amtrak Vacations for information. This Amtrak Vacations brochure and its contents are copyrighted by the National Railroad Passenger Corporation (Amtrak®). ©Amtrak 2013. Acela Express®, Amtrak®, Amtrak Express®, Amtrak Metropolitan LoungeSM, Amtrak Vacations®, Auto Train®, California Zephyr®, Capitol Corridor®, Capitol LimitedSM, Cardinal®, Cascades®, City of New Orleans®, ClubAcela®, Coast Starlight®, Crescent®, Empire Builder®, Hiawatha® Service, Lake Shore Limited®, Pacific Surfliner®, Pere Marquette®, San Joaquin®, Silver Meteor®, Silver Star®, Southwest Chief®, Sunset Limited®, Superliner®, Texas Eagle®, U.S.A. Rail® Pass, Viewliner® and YOUR CAR, YOUR STUFF AND YOUSM are service marks of the National Railroad Passenger Corporation. The Downeaster is a service mark of the Northern New England Passenger Rail Authority.

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