Phone: 1-800-AMTRAK-2 (1-800-268-7252) Local: 1-978-867-1208
Phone: 1-866-3-AMTRAK (1-866-326-8725) Local: 1-978-867-1209
Monday - Friday: 9:00 AM - 5:30 PM (Eastern Time) Saturday & Sunday: Closed
Toll-Free Telephone: 1-800-268-7252 Local Telephone: 1-978-867-1208
Amtrak Rail Customer Service
If you require assistance with only the train portion of your trip, please Click Here.
Reporting a Customer Service Issue After Your Trip
If you are reporting a Customer Service Issue after your trip, for faster service, please download our Customer Care Issue Report form (Adobe PDF) and follow the instructions.
Our Mailing Address
Amtrak Vacations 500 Cummings Center Suite 5500 Beverly, MA 01915-6105