Reservations
Monday - Friday: 9:00 AM - 7:30 PM Eastern Saturday: 10:00 AM - 4:00 PM Eastern Sunday: Closed
Individual Reservations
phone: 1-800-AMTRAK-2 (1-800-268-7252) local: 1-978-867-1208
Group Reservations
phone: 1-800-343-6768
Travel Agents
phone: 1-866-3-AMTRAK (1-866-326-8725) local: 1-978-867-1209
Operations/Administrative
Monday - Friday: 9:00 AM - 5:30 PM Eastern Saturday & Sunday: Closed
phone: 1-978-922-0418
fax: 1-978-922-4819
Customer Service
Toll-Free Telephone: 1-800-268-7252 Local Telephone: 1-978-867-1208
Amtrak Rail Customer Service
If you require assistance with only the train portion of your trip, please Click Here.
Reporting a Customer Service Issue After Your Trip
If you are reporting a Customer Service Issue after your trip, for faster service, please download our Customer Care Issue Report form (Adobe PDF) and follow the instructions.
Our Mailing Address
Amtrak Vacations 500 Cummings Center Suite 5500 Beverly, MA 01915-6105